l69 Privacy Policy — Our Commitment to Protecting Your Personal Information

L69 collects two types of data from you — what you provide directly, and what is automatically generated as you use the platform. Full details are outlined below.

What you provide directly:

• At registration: full name, mobile number, email address, and password.
• During identity verification (KYC): national ID number, date of birth, address, and photo.
• During payments: mobile banking number or bank account details.
• When contacting support: details of your question, complaint, or request.
• Account Profile: preferred language, notification settings, and communication preferences.

Automatically collected data:

• Device information: device type, operating system, and browser version.
• Log data: login time, IP address, pages visited, and session duration.
• Transaction data: betting history, win/loss records, and deposit and withdrawal details.
• Cookies & tracking: used to understand how you navigate and interact with pages.

L69 uses your data solely to improve service quality and enhance your experience. Your data is never misused.

L69 may analyze your betting history to send you relevant offers on your favorite sports or tournaments. To stop receiving such messages, go to Account Settings and turn off notifications.

L69 never sells your personal data. However, limited information may be shared with third parties in certain specific circumstances:

• Payment Providers: bKash, Nagad, Rocket — each receives only the information needed to complete your transaction.
• Identity Verification Service: Approved third parties are used to complete KYC verification — they do not retain your data.
• For Legal Reasons: l69 is required to disclose information upon lawful request by the relevant authorities in Bangladesh.
• Fraud Prevention: Minimal data may be shared with other platforms to combat organized fraud.

L69 uses industry-leading technology to protect your data, with dedicated safeguards at every layer.

• SSL 256-bit Encryption: Every data transfer on the site and app is encrypted — no one can intercept it in transit.
• Two-Factor Authentication (2FA): OTP verification is required for login and withdrawals.
• Encrypted Database: All stored data is encrypted at rest and cannot be read directly.
• Regular Security Audits: Third-party security experts conduct regular system audits.
• 24/7 Monitoring: Our automated systems detect suspicious activity in real time.
• Minimum Access Policy: l69 staff can only access the information required for their specific role.

That said, no technology can guarantee 100% security on the internet. You are encouraged to stay vigilant — use a strong password and never share it with anyone.

L69 uses cookies on its website — small text files stored in your browser that help improve your experience.

• Essential Cookies: Required for login sessions and security — the site cannot function properly without them.
• Functional Cookies: To remember your language preference and personalized settings.
• Analytics cookies: To understand which pages are used most — without identifying you personally.

You can disable cookies in your browser settings, though this may affect certain site features. To turn off analytics cookies, contact us through Account Settings.

Every l69 member has important rights over their own data. To exercise these rights, please contact our support team.

L69 does not retain your data indefinitely. Each type of information has a defined retention policy:

• Account Information: For the duration of the active account and 5 years after closure.
• Financial Transaction Records: Up to 7 years as required by law.
• KYC Documents: 5 years after account closure.
• Support Conversations: 2 years after the issue is resolved.
• Analytics Data: In anonymized form, for up to 2 years.

When the retention period ends, data is securely deleted or anonymized. If you request account deletion, the process will begin within 72 hours — though certain information may need to be retained for the legally required period.

L69 is strictly for users aged 18 and above. If anyone under 18 registers, their account and all associated data will be deleted immediately. If you suspect a minor is using this platform, please contact support right away.

L69 reserves the right to update this Privacy Policy. You will be notified of any significant changes via your registered email or SMS beforehand. Continued use of the platform after any changes constitutes acceptance of the updated policy. The date of the latest update is always displayed at the top of this page.

For any questions, concerns, or requests regarding your information, please reach out through the following:

• Email: support@l69.click — Email us directly for any privacy-related inquiries.
• Live Chat: l69's Help Center Visit us and open Live Chat.
• Response times: general inquiries within 24 hours, complex matters within 3 business days.